Privacy Policy
Established: January 15, 2021 / Last revised: October 12, 2026
ibis studio K.K. (the “Company”) fully recognizes its social responsibility for protecting all personal information it handles, and respects the rights of individuals and complies with laws and regulations on personal information. The Company has established a personal information protection management system to put the following policy into practice, and the entire company commits to its continuous improvement while keeping track of trends in IT, changes in social demands and changes in the business environment.
- Our policy
A) The Company obtains, uses and provides personal information only to the extent necessary for its legitimate business, as well as for the employment and personnel management of its employees, and does not handle personal information beyond the scope necessary to achieve the specified purposes of use. The Company takes measures to prevent such use.
B) The Company complies with laws, national guidelines and other rules on the protection of personal information.
C) The Company takes reasonable security measures against the risk of leakage, loss or damage of personal information, and continuously improves its security. If a problem is found, the Company promptly takes corrective action.
D) The Company responds promptly, sincerely and appropriately to complaints and inquiries about the handling of personal information.
E) The Company reviews its personal information protection management system in a timely and appropriate manner in light of changes in its environment, and continuously improves it.
- Your account (marketingLABO)
When you sign up for marketingLABO, the Company stores your email address and password (in hashed form) to provide your account, sign you in and send you notices about the service, such as password reset emails.
- Information collected by the tracking tag
The tracking tag of marketingLABO collects information about visitors to the websites where our users install it, such as pages viewed, date and time of viewing, IP address, cookies, browser type and information entered in forms, and displays it in that user’s dashboard.
The Company handles this information on behalf of the user who installed the tag. The user is responsible for disclosing the collection and use of this information in their own privacy policy and for obtaining any necessary consent. Visitors with questions about a website’s use of their information should contact the operator of that website.
The Company does not view, change or provide this data to third parties, except at the user’s request, as required by law, or as necessary for maintenance of the service or handling of failures.
- Payment information
Payments for paid plans of marketingLABO are processed by the payment service of Stripe, Inc. Card numbers and other payment information are managed by Stripe and are not held by the Company. To manage subscriptions, the Company stores the subscription ID, customer ID and payment status issued by Stripe.
- Requests for disclosure, correction or deletion
To request disclosure, correction, suspension of use or deletion of your personal information, please contact us at info@grip-space.co.jp.
- Contact
Personal information inquiries, ibis studio K.K.
Ookini Minamisenba Bldg. 205, 3-2-22 Minamisenba, Chuo-ku, Osaka 542-0081, Japan
Hours: 10:00–18:00 Japan time (excluding weekends, Japanese public holidays, the New Year holidays and Golden Week)
“Our policy” above is an English translation of the Japanese original. If there is any difference between the two, the Japanese version prevails.